To facilitate processing of returned merchandise:
Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning a Product(s).
For all returns not relating to manufacturers’ warranties, returns must be made within 30 days of date of invoice, be accompanied by the original invoice number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition.
All ESD sensitive devices will undergo incoming inspection, utilizing our ESD Work Instructions and the most recent version of the ANSI/ESD S20.20 standard. ESD product that has not been handled according to the standard will not be eligible for credit.
Return freight charge must be prepaid.
Products returned solely due to customer error may be subject to a restocking charge.
To the extent that we purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancelable/Non-Returnable.
A Mil-Spec Product purchased from non-cancelable and non-returnable.
“Not-In Catalogue Items” and parts specified as “Non-Cancelable/Non-Returnable” at time of quote or sale are not returnable, including Products designated as Chip Outpost Products, except for the Chip Outpost Limited Warranty (see Section 16 below).
Returns relating to manufacturers’ warranties are subject to the terms and conditions of the applicable manufacturer’s warranty and the applicable manufacturer’s return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a Customer Service representative for details.
By returning any product to US, you represent and warrant that the returned product was purchased from us, is not counterfeit or otherwise non-conforming, and does not violate the our Counterfeit Policy. You also agree that our may test any returned product to determine whether such product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event our determines, in its sole discretion, that any returned product is counterfeit, non-conforming, or otherwise violates these Conditions of Order, may (i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such product for further testing or other analysis; and/or (iii) take such other actions as may be required or permitted under applicable law.
